Promenade Seniors’ Suites & Retirement Residence

I HAVE BEEN LIVING at the Promenade Senior Residence for about three and a half years now. It all started in June/ 2017. When I needed whipple surgery for possible cancer - as it turned out that it was pre-cancer cell's. With a blocked upper duct. So it is very lucky that they took the chance with me. Then after a long surgery procedure I spent 4 months in hospital, the only problem was that I couldn't walk any more. So my daughter had to look for a Residence for me to live in, so since I was an old nurse I had started to work in a Residence where my Aunt was and loved. They made me the Activity Coordinator and I loved being there and talking about how good it was. So Cathy found one with the same benefits as I had bragged about…! Just to show you just how they are I fell in my room last week and split my forehead, and made a terrible mess. The nurses and even a Doctor who was visiting came to check on me, send me to the hospital, and take care of my dog. And, Oh yes, they allow dogs and cats and I'M almost sure other reasonable one as well. Sorry for Being Wordy, but I really love this place. Yours truly, Fran Cote Seguin AMBASSADOR FOR PROMENADE

Our parents were at the Promenade Retirement Residence since early 2016. Our experience was really good throughout their whole stay - their suite was comfortable, the team has always been supportive and caring, and the ambiance friendly and sociable. The whole team, including the kitchen and serving, maintenance, housekeeping and concierge, management and reception, and social activities teams were always pleasant with us and willing to lend a hand when needed. As our parents’ needs increased, the transition to the high care floor was managed well under exceptional circumstances. The nursing staff and care teams were wonderful - they were friendly, attentive, respectful, and took very good care of both as they needed more help. As a family, we were able to keep them together and avoid long term care. We are grateful for that and very happy for the decision that we, and our parents, made nearly five years ago.

It's hard to describe the experience one goes through when having to choose a place for your ailing parent to stay and ultimately... well... we all know where this goes. We're all going to get there someday. When my father was diagnosed with a rapidly progressive form of dementia in addition to his aggressive cancer, we were devastated. He was in Alberta at the time and us, his family, here in Ottawa. We had talked about him moving to Ottawa but didn't expect it was going to be so fast. His chemo was stopped because he had been hospitalized twice for pneumonia and with his dementia, he could no longer manage appropriately the side effects. So we were stuck. Long term care in Calgary or private care close to his family. The latter was deemed the appropriate choice. I had visited a few places in Ottawa for him and there was always something that brought me back to Promenade Alavida lifestyles. After contacting the facility, they were kind, caring, compassionate and very understanding of my situation and went above and beyond to accommodate as best they could. They REALLY did a fantastic job. The last 2 amd a half months of my father's life were spent there and I was there every single day. The staff is exceptional and always professional. They would sit for a few minutes and chat with the residents, making them feel included and never alone. The food is all home made and excellent. I know I ate here lots! The room was always clean. Any minor ''concerns'' I had were always addressed immediately and discreetly. Even if they were minor, they were taken seriously. As mentioned, I was there a lot, and I observed how the staff interacted with the memory care patients and it was impressive to watch their patience and devotion to their jobs and patients. The nursing staff, the management staff, the PSW's would all came to check in on him is in his final moments like a friend would. I sincerely and wholeheartedly could not have picked a better place for my dad to be. I am truly blessed to have found such and amazing place staffed with the most fantastic people I've ever met. I know how well my father was cared for. Thank you all, everyone of you (I could name you all but it would take a while!) For aiding me and my family through this hard time.

My wife and I brought my mother in law to Promenade recently and cannot express enough how happy and pleased we were upon our arrival. We were greeted by the receptionist who was expecting us and immediately got things in order. The accommodations are very nice and comfortable. My mother in law was quick to say when we got her into her room how cozy the place was. The people on her floor that was will assisting my mother in law during her stay were quick to introduce themselves offering her help with anything she needed. My mother in law was in another retirement home before that was fine but did not feel cozy or comfortable compared to Promenade. Funny enough the other place was more expensive. So do not use the old saying you get what you pay for. I think was makes Promenade so pleasing is the happy environment they promote and the unbelievably kind and compassionate staff in place. Thank you so much for the work you do for my mother in law and to the others in your care. You are doing an amazing job.